Last updated: 13 August 2026
1. About these Terms
These Terms and Conditions govern your use of the Kinetique website at www.kinetiquehq.com (the “Website”). By using the Website, you agree to these Terms.
Kinetique is a UK-based business providing lead reactivation and related business-to-business services. These Website Terms apply to use of the Website only. Services supplied to Kinetique clients are governed by the separate agreement entered into between Kinetique and the client.
2. Use of the Website
You may use the Website for lawful business and informational purposes. You must not use the Website in any way that is unlawful, fraudulent, harmful, disruptive or that infringes the rights of Kinetique or any third party.
In particular, you must not:
· attempt to gain unauthorised access to the Website, its servers, systems or connected services
· introduce viruses, malicious code or other material intended to damage, disrupt or compromise the Website
· use automated means to scrape, extract or reproduce substantial parts of the Website without permission
· impersonate another person or organisation, submit false or misleading information, or use the Website for fraudulent purposes
· use the Website or Kinetique communication channels to send unlawful, abusive or unsolicited material
· use Website content in a way that infringes intellectual property, privacy, data-protection or other legal rights.
3. Website Content and Intellectual Property
Unless otherwise stated, the Website and its content, including text, branding, graphics, campaign concepts, documents, layouts and other materials created by Kinetique are owned by or licensed to Kinetique and are protected by applicable intellectual property law.
You may view and where appropriate, download or print Website content for your own internal, non-commercial evaluation of Kinetique and its services. You must not reproduce, republish, distribute, sell, commercially exploit, modify or create derivative materials from Kinetique content without prior written permission, except where permitted by law.
Nothing on the Website transfers ownership of Kinetique's intellectual property, methodologies, processes, templates, automation structures or other proprietary material.
4. Enquiries and Information You Submit
If you submit an enquiry, request a call or provide information through the Website, you are responsible for ensuring that the information you provide is accurate and that you are entitled to provide it.
Submitting an enquiry does not create a client relationship, guarantee that Kinetique will provide services or bind either party to enter into an agreement. Any engagement will be subject to separate written commercial terms.
Personal information submitted through the Website will be handled in accordance with the Kinetique Privacy Notice.
5. SMS and Other Electronic Communications
Where the Website provides an option to request or consent to SMS, email or other electronic communications from Kinetique, communications will be sent in accordance with the wording presented at the point of collection and applicable law.
Message frequency may vary according to the nature of your enquiry or interaction with us. Communications may include responses to enquiries, appointment confirmations or reminders, service information and where lawfully permitted, marketing communications.
You may opt out of marketing communications at any time using the unsubscribe or opt-out method provided in the communication or by contacting [email protected]. Where SMS functionality supports recognised opt-out keywords, instructions will be included in the relevant message or consent wording.
Kinetique is not responsible for charges imposed by your telephone or communications provider or for delays or failures caused by third-party networks or communications providers.
6. No Guarantee of Website Information or Results
Kinetique takes reasonable care when preparing Website content however the Website is provided for general information and business evaluation purposes. We do not guarantee that all content will always be complete, accurate, current or suitable for a particular purpose.
Any examples, case studies, projections, illustrations or descriptions of potential commercial outcomes are not guarantees of future results. Lead reactivation performance varies according to factors including the quality and age of the underlying database, market conditions, the client's offer, communications, sales follow-up and conversion performance.
You are recommended to make your own commercial decisions and obtain appropriate professional advice where necessary.
7. Website Availability and Security
We aim to keep the Website available and secure but do not guarantee uninterrupted or error-free access. We may suspend, withdraw, restrict, change or update any part of the Website where reasonably necessary including for maintenance, security, technical or business reasons.
We do not guarantee that the Website will be free from viruses or other harmful components. You are responsible for using appropriate security and protective measures on your own systems and devices.
8. Third-Party Links and Services
The Website may contain links to third-party websites, platforms or services. These links are provided for convenience or information only. Unless expressly stated otherwise, Kinetique does not control or endorse third-party content and is not responsible for its availability, accuracy, security, privacy practices or terms.
Your use of third-party websites and services is subject to the terms and policies of the relevant third party.
9. Liability
No part of these Terms excludes or limits liability where it would be unlawful to do so including liability for fraud or fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
Subject to the above, to the fullest extent permitted by law, Kinetique will not be liable for indirect or consequential loss arising solely from use of, or inability to use, the Website, or reliance on general Website content. This includes indirect loss of profit, revenue, business, anticipated savings, data or opportunity.
These Website Terms do not govern liability arising from paid services supplied to a Kinetique client. That liability is governed by the relevant client agreement.
10. Privacy and Cookies
Our use of personal information is explained in the Kinetique Privacy Notice. The Website may also use cookies and similar technologies. Where required, information and choices concerning non-essential cookies will be provided through the Website's cookie notice or consent controls.
11. Changes to the Website and these Terms
Kinetique may update the Website and these Terms from time to time to reflect changes to our business, technology, legal requirements or Website operation. The current version will be published on the Website with its latest revision date.
Your continued use of the Website after updated Terms are published will constitute use of the Website subject to the revised Terms.
12. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction in relation to disputes concerning these Terms, subject to any mandatory rights that apply by law.
13. Contact
Questions about these Website Terms may be sent to [email protected]. A correspondence address is available on request.